2017/04/26 - Telephone system maintenance

Maintenance will be conducted on the university's PBX systems on Wednesday, April 26th, starting at 5:30 PM and being completed before 8:30 PM. During the maintenance, there will be times when it will not be possible to receive incoming calls from outside the university or place outgoing calls to numbers outside the university.


As part of the migration from the Avaya Aura system to Avaya IP Office, the trunks from Telkom to the university will be disconnected from the Aura system and reconnected to the IP Office system.  Call routing within both systems will then be adjusted accordingly.


We are working to permit outgoing calls from the university PBX to show the number of the person calling, rather than "private number". Depending on Telkom, that should happen either during this maintenance or during the coming week.  We are engaging with Telkom to confirm when this will occur.


Please note that outgoing calls placed via the university switchboard will still show "private number" rather than the caller's own phone number.

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