- 2021/03/02 - Scheduled maintenance, 2 March
- During the Tuesday, 2 March maintenance window, maintenance work affecting a number of services will occur, starting at 5:30 PM and being completed before midnight. The following work is planned:
TERMINALFOUR: the TERMINALFOUR content management system will be updated. We expect an outage of at least two hours during which time it will not be possible to change content managed by TERMINALFOUR, but already published web pages will still be accessible.
Server software updates: software on the servers which provide the following services will be updated, resulting in outages of up to 15 minutes per server.
DNS
DHCP
NTP
RT
Web proxies
Registration system
Incoming e-mail
Outgoing e-mail
IMAP e-mail mailboxes
Webmail
Mailing lists
SMS
Provisioning (web proxy autodiscovery)
Wi-Fi and VPN authentication
CHERTL Evaluation Assistant
Network graphs
Network monitoring
RU Single Sign-On system
Main web server (www.ru.ac.za, etc)
University administration and meal booking systems
SEALS Library consortium services
Network printing services (iPrint/PaperCut)
File servers/home directories (gnu, serval)
While we try to publish a list of all service-affecting work here in advance, the list should not be considered exhaustive and other low impact work may also be undertaken during the maintenance window. This maintenance work is being undertaken in the ITSC-approved scheduled maintenance window.
- 2021/02/09 - Scheduled maintenance, 9 February
- During the Tuesday, 9 February maintenance window, maintenance work will affect telephone services, starting at 5:30 PM. The following work is planned:
PBX: encryption certificates on the university telephone system will be updated. We expect that all phones (IP telephones and emergency phones) will be unable to make or receive calls for a period of about 15 minutes. Phones will likely show a message reading "Discover 146.231.128.90" during that time.
This work is being conducted during a minor maintenance period. Should there be a compelling reason why this work should not go ahead as planned, please contact support@ru.ac.za before 3:00 PM on Tuesday.
- 2020/12/09 - Scheduled provider maintenance, 9 December
- We've been notified by our telephony service provider that maintenance will be undertaken on their infrastructure which provides phone service to the university. Work will occur from 6:00 to 8:00 PM on Wednesday, 9 December.
During this maintenance there may be times when it will not be possible to place or receive external calls. Ongoing calls may be disconnected. Internal calls within the university PBX system will not be affected.
- 2020/12/01 - Scheduled maintenance, 1 December
- During the Tuesday, 1 December maintenance window, maintenance work affecting a number of services will occur, starting at 5:30 PM and being completed before midnight. The following work is planned:
Server software updates: software on the servers which provide the following services will be updated, resulting in outages of up to 30 minutes per server:
DNS
DHCP
NTP
RT
Web proxies
Registration system
Incoming e-mail
Outgoing e-mail
IMAP e-mail mailboxes
Webmail
Mailing lists
SMS
Provisioning (web proxy autodiscovery)
Wi-Fi and VPN authentication
CHERTL Evaluation Assistant
Network graphs
Network monitoring
Terminal Four content management system
RU Single Sign-On system
Main web server (www.ru.ac.za, etc)
University administration and meal booking systems
SEALS Library consortium services
Network printing services (iPrint/PaperCut)
iPrint: the print accounting software will be updated. We expect an outage of an hour during which it will not be possible to print to any iPrint printer.
File servers/home directories (gnu, serval) Firewalls: software will be updated on the firewalls which connect the Internet to the campus, SEALS and public networks. As the firewalls operate as a redundant pair, no noticeable outage is expected during this maintenance.
While we try to publish a list of all service-affecting work here in advance, the list should not be considered exhaustive and other low impact work may also be undertaken during the maintenance window. This maintenance work is being undertaken in the ITSC-approved scheduled maintenance window.
- 2020/10/09 - Scheduled provider maintenance, 9-10 October
- We've been notified by our telephony service provider that maintenance will be undertaken on SBCs which provide phone service to the university. Work will occur:
from 10:00 PM on Friday, October 9th, to 4:00 AM on Saturday, October 10th; and
from 10:00 PM on Saturday, October 10th, to 4:00 AM on Sunday, October 11th.
During this maintenance there will be times when it will not be possible to place or receive external calls. Ongoing calls may be disconnected.
Secondly, we've been notified by TENET that one of the links which connects the university PBX to our telephony service provider will be unavailable between 8:00 and 12:00 AM on Saturday, October 10th. No noticeable outage is expected as the alternate link should continue to carry all calls. However, in the event of a failure of the alternate link during that time, it would not be possible to place or receive external calls and ongoing calls would be disconnected.
Internal calls within the university PBX system will not be affected by any of these maintenance events.