During the Tuesday, August 5th maintenance window, maintenance work affecting a number of services will occur, starting at 5:30 PM and being completed before midnight. The following will occur:
  • ZENworks servers: software on the ZENworks servers will be updated. All public lab PCs, lecture venue PCs and public use PCs in the Library will not allow log ins during the times when the servers are unavailable. It is estimated that the updates will take at least an hour to complete.
  • Student mailbox server: batteries in one of the servers which provides student e-mail mailboxes will be replaced. Most student mailboxes will unavailable for a period of approximately 30 minutes.
  • Server software updates: software on the servers which provide the following services will be updated, resulting in outages of approximately five minutes per server:
    • DNS
    • DHCP
    • RT
    • Web proxies
    • Registration system
    • Incoming e-mail
    • Outgoing e-mail
    • SMS
    • Apple Software Update Server
    • Provisioning (web proxy autodiscovery, telephone provisioning)
    • Wi-Fi and VPN authentication
    • RU Single Sign-on
    • Mailing lists
    • Webmail
    • Mailbox access
    • Terminal 4 content management system
    • Software libraries
  • RT update: software on the RT server may be updated, which may result in RT being unavailable for the entire maintenance window. New requests and updates sent by e-mail will be queued and processed later.
  • SEALS Encore service: the SEALS Encore service software will be updated. It is expected that the service will be unavailable for at least 30 minutes.
This maintenance work is being undertaken in the ITSC-approved scheduled maintenance window. More information about maintenance windows and maintenance periods.