Fri, 09 Apr 2010 17:15:51 +0200
Shortly after 5PM this evening the University lost access to the Internet for reasons as yet unknown. Users will likely experience this outage as an ERR_DNS_FAIL or ERR_CONNECT_FAIL error when trying to access websites. When accessing secure (https://) web sites, your browser may report that the connection has timed out or the site is unreachable.
The problem has been reported to TENET's service desk.
Fri, 09 Apr 2010 19:43:06 +0200
The fault in question is somewhere on Neotel's local loop between Rhodes and their POP in Belleville. We're still awaiting feedback from Neotel as to the cause of the problem and their estimated time-to-repair.
Fri, 09 Apr 2010 22:15:05 +0200
I'm informed that the fault is a "fibre break" and that Neotel is "currently localising it" (aka we don't really have any useful information).
As we've now exceeded the time-to-repair commitment, I've asked TENET's service desk to escalate the matter within Neotel